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Privacy policy

Effective Date: July 31, 2025

This Privacy Policy describes how Arctic Luxe ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.arcticluxe.com (the "Site") or otherwise communicate with us (collectively, the "Services"). 

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources depending on how you interact with us. This includes information you provide directly, information collected automatically through cookies and similar technologies, and information from third parties.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details: name, address, phone number, email.

  • Order information: billing address, shipping address, payment confirmation, phone number.

  • Account information: username, password, security questions.

  • Shopping information: items you view, cart, or wishlist.

  • Customer support information.

Information We Collect through Cookies
 We automatically collect certain information about your interaction with our Services, including device and browser information, network connection details, IP address, and usage data.

Information We Obtain from Third Parties
 We may obtain information about you from:

  • Vendors and service providers (e.g., Shopify, payment processors).

  • Marketing partners and advertising platforms.

  • Third-party cookies and tracking tools.

How We Use Your Personal Information

  • To Provide Products and Services: Process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges.

  • Marketing and Advertising: Send marketing communications, personalize advertising.

  • Security and Fraud Prevention: Detect and prevent fraudulent or illegal activities.

  • Communicating with You: Provide customer support and improve our Services.

Cookies

We use cookies and similar technologies to power and improve our Site, including analytics and personalized advertising. We also use tracking pixels (such as Encharge) to better understand visitor behavior and improve our communications. You can manage cookies through your browser settings. For more information about Shopify's cookies, visit https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers.

  • Business and marketing partners.

  • Affiliates and corporate entities.

  • Legal or regulatory authorities, if required.

  • In connection with a business transaction (e.g., merger or acquisition).

We do not sell or share sensitive personal information.

User Generated Content

Any content you submit in public areas of the Services will be visible to others. We are not responsible for the privacy or security of information you make public.

Third Party Websites and Links

We are not responsible for the privacy or security of third-party websites or services linked on our Site.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at sales@arcticluxe.com. 

Security and Retention of Your Information

We use reasonable security measures, but we cannot guarantee perfect security. We retain your personal information as necessary to provide the Services and for legal compliance.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access, correct, or delete your personal information.

  • Right to data portability.

  • Right to opt-out of certain uses, such as marketing emails (unsubscribe link provided in emails).

  • Right to restrict processing or withdraw consent.

To exercise your rights, please contact us at sales@arcticluxe.com. We will not discriminate against you for exercising your privacy rights.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at

Arctic Luxe